have to join the NTCA for that but the reassurance from other members and knowing that I’ve got someone to turn to if I need a hand is well worth it. The vouchers are nice too.” (Learn more about the Partnering for Success pro- gram here: https://www.tile- assn.com/page/vouchers?) Ballin feels a great respon- sibility as CTI #1392. “Responsibility to my cus- tomers, responsibility to myself, and responsibility to the other men and women who’ve decided to make it their responsibility to repre- sent high standards,” he said. “Being a CTI has given me the confidence to charge a pre- mium for my services and the confidence to know I’m worth that premium.” Ballin said the greatest sat- isfaction he gets in being an installer is “knowing that my customers will be making memories for the rest of their lives on one of my floors,” explained. “Something I did will be with them through birthdays, graduations, anni- versaries, and everything else a family goes through. I shouldn’t say I don’t do this for the money because it’s how I (attempt to) pay my bills, but I genuinely love what I do and I love being around others who feel the same way.” MEMBER SPOTLIGHT ––––––––––––––––––––––––––––––––––––––––––––––– 88 TileLetter | August 2018