b'NEWSexhibitors had the opportunity tovacatedbyCathyMcVey,who participate beyond their booth inretiredinDecember.Christina anintegratednetworkofindus- bringstoCTChermuch-need-tryactivity.Theshowisorga- edexpertiseindigitalmarket-nized by the Tile Council of Northing and data analytics. CTC also America,TradexExhibitionsandhired Sally Harwood Circle Square. inaSales/Customer Serviceposition. CeramicToolCompanyaddsSallymovedfrom twoemployees CeramicArizonawhereshe ToolCompanyinwasamanagerfor Pewaukee,Wis.,Harwood anautismresearch welcomestwoneworganization.She employees. Christinabringsanewlevelofeffective Zdanczyk,willtakeandtremendouslybeneficial theSales/Customerinsightintothecustomer/vendor Zdanczyk Servicepositionrelationship.2019-20NTCA Reference ManualThe NTCA Reference Manual was devel-oped to identify recurring challenges to successful installations of tile and stone, recognize potential problems, and to gain consensus from industry experts on offering solutions. Now available for purchase in print or digital download. www.tile-assn.comNational Tile Contractors Association626 Lakeland East Drive |Jackson, MS 39232PO Box 13629|Jackson, MS 39236-3629601.939.2071|601.932.6117 fax|tile-assn.com106 TileLetter | April 2020'