b'NTCA UNIVERSITY UPDATEBusiness and personal development skills plus technical knowledge available on NTCA University By Becky Serbin, Training and Education CoordinatorAsmoreandmorecontractorsers, and balance life and work. are hiring new employees, a com- I have had several members make monthemeemerges.Letstakeathese same statements, not realizing look at this scenario and see if itthatweactuallyhavecourseson soundslikesomethingthatyouNTCAUniversitythatwouldhelp have come across: with these teaching moments. When You have a hard-working, newerNTCA University was fi rst introduced, employee who comes to you andone of the requests from our execu-says something like I need a paytive committee was to have business raise so I can pay my bills or Icourses available too. We were able need a loan so I can pay my bills.to purchase several business courses Sound familiar? Not only are con- thatincludedpersonalskillsdevel-tractorsteachingtheirnewhiresopment or soft skills courses. While thetiletradebuttheyarealsothesebusinesscoursesarenottile spending time teaching them howspecifi c, they can be applied to all to manage money, work with oth- aspectsofsomeoneslife,making them an overall better person.Visit our website today Herearesomeofthesoft www.tile-assn.com skillscoursesavailableonNTCA University: Body Language Basics Confl ict Resolution Handling Diffi cult Customers Organizational Skills Personal Finance Work-Life BalanceConnect with us on Workplace Harassmentsocial media Forexample,thinkabouthow importantitistohaveorganiza-tional skills at home or on the job. Someonecouldusethisskillto 94 TileLetter | April 2019'