ies, but a paperless strategy will reduce costs and improve profit- ability, even in ways firms haven’t considered up front. Designing, implementing, and maintaining an effective records management program is the best place to start on the road to a “productive environment™” – an organized office in which every- one can find what they need when they need it so they can accomplish their work and enjoy their lives. As Mark Twain stated so elo- quently, “Progress starts with the truth.” The first step is for manage- ment to agree on the definition of a successful records manage- ment program. It is important that this conclusion be reached with the involvement of administrative staff – because the reality is that often management doesn’t really understand all the information that is necessary for staff to accomplish the objectives that management expects. © Barbara Hemphill 2010-2018 Trademarks and Registrations are the property of Barbara Hemphill Barbara Hemphill is one of the country’s leading productivity experts, and is passionate about helping individuals and organiza- tions create and sustain a produc- tive environment. She is author of the best-selling “Taming the Paper Tiger” book series. In “Bushido Business,” Barbara joins Tom Hopkins, Brian Tracy & Stephen M. R. Covey, sharing how they learned how to be successful. Her latest book is “Less Clutter More Life.” To contact Barbara Hemphill about speaking or con- sulting for your organization: barbara@barbarahemphill.com BUSINESS FEATURE –––––––––––––––––––––––––––––––––––––––––––––––––– 80 TileLetter | October 2018