news you need to know Dedicated to education and industry service Feature Story 36 In this issue... 54 Training & Education: Dragonfly Tile and Stone Works: Investing in the next generation of craftspeople and artisans By Lesley Goddin 66 Hot Topics: Product and installation standards: carrot or stick? By Lesley Goddin 74 Business Feature: Is there an information toxic dump in your office? By Barbara Hemphill, Founder, Productive Environment Institute 90 Technical Feature: A realistic look at mortar coverage By Mike Micalizzi, Sr. Director of Technical Services, Custom Building Products feature story LATICRETE International, Inc. "Swimmin' with the Fishes" at Hacienda Mosaico 44 Women in Tile 2018: Excellence, dedication, creativity and a passion for learning are the hallmarks of these female tilers By Lesley Goddin tileletter.com ONLINE NOW 106 54 98 82 October 2018 2 TileLetter | October 2018