––––––––––––––––––––––––––––––––––––––––––– TRAINING & EDUCATION Kokopelli custom backsplash “It’s a lot of pressure but very fun.” Jane noted that Dragonfly man- ages the program with “high expectations. Many young people are not accustomed to that level of personal challenge – being pushed beyond the comfort zone, and at an accelerated pace,” she said. “It can be hard and frustrating for them but has proven to be a great way to help them gain self-confidence. And Lee is pledged to modeling a lifelong commitment to learning, recently taking the Certified Tile Installer exam himself. “It takes character and commit- ment to rise to the challenges they are faced with from day one,” she added. “We are so proud of them and they know we are always there for them at the end of the day. They will be the ‘best of the best’ in the future. They are already talk- ing about that ‘some day’ when they can take the CTI test. We hope we live long enough to see them become ambassadors in the industry.” Latvian bird outdoor bar face Custom glass and metal backsplash TileLetter | October 2018 63