b'NTCA MEMBER SPOTLIGHTPriority one: customer satisfactionBrown makes customer satisfaction hergoal.Istrivetoneverleavean unhappycustomerforanyreason, she explained. She reviews every sin-glejobwithhercustomers,andhas them select and approve all tile and sizes.Thensheismeticulousabout punctuality, and jobsite care. We come on time and work every day till the job is complete, she said, aiming for an extra clean job site and work area. The company never leaves amessintheiryardorhouseand protects all of the areas that we work in. I also respect their pocketbook and try not to have much leftover material. I work by word of mouth and have been comfortably busy. Able Tile installed this wood plank tile and used HVAC vents custom made with tilecut to fitso there are no unsightly floor grills in the way. Able Tile installed uncou-pling membrane throughout. Plank tile is consistent all through the first floor with soft joints added as needed for expansion. The company is a specialist in curbless shower design, kitchen tile and bathroom tile floor installation. This guest master bath-room sports porcelain floor and shower wall tile with matching baseboard tile, as well as a niche accent for toiletries. The shower floor has the same envelope cuts so Able Tile could carry the look of a larger room all the way through the shower. The accent tile is glass bordered by a limestone pencil liner to separate the field tile from the accent tile, and bordered by a metal edge that takes the place of bullnose.74TileLetter | October 2020'