b'BUSINESS Bad news doesnt get better withtionyouhaveinfrontofyou.In age. Communication both up andother cases, you may need to have downthechainofcommandissomeone visit your jobsite to gather essential. Emails and memos sentinformation and data to help you outdocumentingtheobservationbetter understand what your prob-of potential hang-ups followed bylem entails. If you have document-confirmation of receiving that com- ed all aspects of the construction municationis important.It is one thing toCommunication both up and down the chain of command is point out thereessential.isapotential problem,and anothermatter that the poten-tialproblem isrecognized, communicated and understood bytheproject team.Having a plan in place fortrouble-shootingthose potentialprob-lemsastheybecomeknowncanprocessthroughyourorganized helpsavetime,money,andyourqualityrecords,itwillgivethe sanity.Failingtodosocanandexpertabetterunderstandingof willreflectuponyouandyourthe process that led you to where companypoorlyfornotbeingyou are now. This can save time in abletoeffectivelymanagethosethe discovering process, leading to situations. quickerandmoreefficientprob-If a failure does happen, identifylem solving. Going through these thesourceoftheproblembeforevaluable steps can seem frivolous doing any repairs. When there is auntilyouneedtheinformation. doubt about the root cause, call inWhethertheprojectdurationis theexperts. Tryingtosolveprob- three weeks or three years, having lems outside your area of expertisethe information a few clicks away, can only make the problem worse.should you need it, is sometimes as It could be as simple as a phonevaluable as completing the job on call to confirm or refute informa- time and under budget.32TileLetter | October 2020'