b"ColumnsTHE INDUSTRY ' S LEADING TILE8 Welcome New Members INSTALLATION MAGAZINEB ARTA. B ETTIGA , publisher 10 NTCA Virtual Workshopsbart@tileletter.comL ESLEYA. G ODDIN , editor 12 Editors letter lesley@tileletter.comM ICHELLEC HAPMAN , art director16 Presidents letter advertising sales michelle@tileletter.com20 Ask the Experts: M ARYS HAW -O LSON , advertising sales Sponsored by LATICRETE International, Inc. mary@tileletter.comMailing Address:24Business: P.O. Box 13629Importance of accurate record keepingJackson, MS 39236 U.S.A.during construction Shipping Address:By Dean R. Adams, Associate/Project626 Lakeland East DriveJackson, MS 39232Manager, CCSMTT, CTLGroup Tel: 601-939-2071.Sponsored by MAPEI Corporation Fax: 601-932-6117Websites: 70 NTCA Member Spotlight:www.tileletter.comKnoxville-area contractor taps CTIs for reliability andwww.tile-assn.comexcellence in installation NTCA would not be possible without By Lesley Goddin, Editorthe dedicated service of our board andcommitteemembers,regional Sponsored by Custom Building Productsdirectorsandstateambassadors. Meet these dedicated volunteers by visiting www.tile-assn.com and click-80 Technical:ing on About NTCA. You can also find Understand the crucial difference between setting tileinformation and a continually updat-and building a tile assemply ed list of NTCA Five-Star Contractors at www.tile-assn.comclick on Find By Joseph Mattice, On The Level LLC an NTCA Five-Star Contractor.Sponsored by ARDEX AmericasTILELETTER EDITORIAL POLICY: TileLetter is a magazineoftheNationalTileContractors 96 News Association, Inc. (NTCA). TileLetter provides a medium for expressing views and opinions without approving, disapproving, or guaran-102 Products teeing the validity or accuracy of any data, claim or opinion appearing under a byline, 104 Advertiser Index or obtained or quoted from an acknowledged source. Statements of fact and opinion are madeontheresponsibilityoftheauthors alone, and do not imply an opinion or reect the ofcial position of NTCA.The National Tile Contractors Association, Inc. is an equal opportunity association and seeks to include qualied individuals and businesses in all phases of its activities. The National Tile Contractors Association, Inc. does not discrimi-nate on the basis of race, color, religion, age, sex, sexual orientation, national origin, veteran status, or disability. The National Tile Contractors Association, Inc. seeks opportunities to include these groups in its programs and activities.TileLetter is a free subscription to the tile, stone andalliedproductsindustries.Tosubscribe, visit www.tileletter.com click on Advertisers & Subscribers click on Subscribe. To make address changes or unsubscribe, please send an email to: webmaster@tileletter.com.4TileLetter | October 2020"