b"PRESIDENT'S LETTER Howwillyourespondifitrequiresinformation, training, and hopefully a youtoconfrontsomethinginyourlittle entertainment along the way. As a culturethatneedstobechanged?professional craftspersonor someone Onceachallengeisacknowledged,associated with the industryyou are do you seek out expert advice? Didmaking an investment in your training, you change your process or thinking?exposure, and knowledge of the trade Is this an opportunity to improve howby being involved with the NTCA. you conduct business or perform an installation? Depending on how you handle it, a challenge can be a useful learningexperienceandexposesasChris Walkermuch about you as it does your com- NTCA Presidentpany.Ifwearelucky,mistakescanVice President, David Allen turn into our most valuable lessons.CompanyIf youre reading this, you are alreadyChairman, ANSI A-108onthequestofbeinginformedandChairman, US TAG ISO TC-189proving it matters to you. Not becauseBoard of Directors ABC-VAyou are reading the Presidents Letter inVoting Member TCNA HandbookTileLetter. That only gives you specialVoting Member standingwithme.NTCAisproudtoNTCA Reference Manualcontinue to be a resource you trust forchriswalker@davidallen.com18TileLetter | October 2020"