b'ONE-TO-ONECrossville, Inc.Mark Shannon and Noah ChittyIn the One-to-One column, NTCA Executive Director With Bart Bettiga, Bart Bettiga interviews industry leaders about NTCA Executive Director pertinent topics.Crossville Incorporated is a leading manufacturer ofporcelainceramictilelocatedintheheartof Tennessee. In recent years, it has expanded its oper-ations by acquiring and opening strategic distribu-tion locations, to support markets where traditional distribution channels were not their best option.Crossville has a proven track record of producing quality tile and supports the industry in numerous ways. As active members of the NTCA, CTDA and TCNA, among others, Crossville leaders work close-ly with association staffs and volunteers in standards developmentandinpromotinganddeveloping Mark Shannon training, education and certifi cation programs. AsaproudsponsoroftheNTCAFive-Star Contractor Program, Crossville worked closely with director Amber Fox to reach out to our members duringtheCOVID-19pandemictoinitiatebest practices discussions on a number of topics. Mark Shannon is the Executive Vice President of Sales for Crossville, and recently was named Chairman of the Board for the Ceramic Tile Education Foundation (CTEF).NoahChittyistheDirectorof Technical Services and was recently appointed as Chairman oftheISO TC-189Committee,theinternational Noah Chitty development body for global standards related to ceramic tile and affi liated materials. I was able to sit down with these two dynamic leaderstogainsomeinsightonmanyissues. Thefi bankofquestionsisdirectedtoMarkrst Shannon, followed by questions for Noah Chitty. 64 TileLetter | July 2020'