b'ColumnsTHE OFFICIAL PUBLICATION OF THE 8 Welcome New Members NATIONAL TILE CONTRACTORS ASSOCIATIONB ARTA. B ETTIGA , publisher 14 NTCA Workshops bart@tile-assn.comL ESLEYA. G ODDIN , editor 16 NTCA Regional Programs lesley@tile-assn.comM ICHELLEC HAPMAN , art director22 Editors letter advertising sales michelle@tile-assn.com26 Presidents letter M ARYS HAW -O LSON , advertising sales mary@tile-assn.com30 Ask the Experts: Mailing Address:Sponsored by LATICRETE International, Inc. P.O. Box 13629Jackson, MS 39236 U.S.A.34Business: Shipping Address:626 Lakeland East DriveSynergy amongst the trades:Jackson, MS 39232How teamwork makes the dream work Tel: 601-939-2071By Louis Iannaco, Contributing Editor Fax: 601-932-6117.Sponsored by MAPEI Corporation Website: www.tileletter.com62 NTCA Member Spotlight:www.tile-assn.com MM Floor Coverings NTCA would not be possible without Passion and education build a successful business the dedicated service of our board andcommitteemembers,regional By Avia Haynes, Director of Marketing &directorsandstateambassadors. Communications Meetthesededicatedvolunteers byvisitingwww.tile-assn.comand Sponsored by Custom Building ProductsclickingonAboutNTCA.Youcan also find information and a continu-ally updated list of NTCA Five-Star 82 Technical:Contractors at www.tile-assn.comTile and bath safety click on Find a Five-Star Contractor.By Scott Carothers, Director of Certication TILELETTEREDITORIALPOLICY:TileLetteris and Training, CTEF the ofcial publication of the National Tile Sponsored by ARDEX AmericasContractors Association, Inc. (NTCA). TileLetter provides a medium for expressing views and 100News Briefs opinionswithoutapproving,disapproving, or guaranteeing the validity or accuracy of any data, claim or opinion appearing under 104 Product Briefs abyline,orobtainedorquotedfroman acknowledged source. Statements of fact and opinion are made on the responsibility of the 110 Advertiser Index authors alone, and do not imply an opinion or reect the ofcial position of NTCA.The National Tile Contractors Association, Inc. is an equal opportunity association and seeks to include qualied individuals and businesses in all phases of its activities. The National Tile Contractors Association, Inc. does not discrimi-nate on the basis of race, color, religion, age, sex, sexual orientation, national origin, veteran status, or disability. The National Tile Contractors Association, Inc. seeks opportunities to include these groups in its programs and activities.TileLetter is a free subscription to the tile, stone andalliedproductsindustries.Tosubscribe, visit www.tileletter.com click on Advertisers & Subscribers click on Subscribe. To make address changes or unsubscribe, please send an email to: webmaster@tile-assn.com.4TileLetter | January 2020'