b'ColumnsTHE OFFICIAL PUBLICATION OF THE 4 Welcome New Members NATIONAL TILE CONTRACTORS ASSOCIATIONB ARTA. B ETTIGA , publisher 8 NTCA Workshops bart@tile-assn.comL ESLEYA. G ODDIN , editor 10 NTCA Regional Programs lesley@tile-assn.comM ICHELLEC HAPMAN , art director16 Editors letter advertising sales michelle@tile-assn.com18 Letter to the editor M ARYS HAW -O LSON , advertising sales mary@tile-assn.com20 Presidents letter Mailing Address:P.O. Box 1362926 Ask the Experts: Jackson, MS 39236 U.S.A.Sponsored by LATICRETE International, Inc. Shipping Address:626 Lakeland East DriveJackson, MS 3923234Business Tip: Tel: 601-939-2071Do you have to pay employees like Fax: 601-932-6117superstars to keep them? Website: By Eric Chester, CSP, CPAE www.tileletter.com.Sponsored by MAPEI Corporation www.tile-assn.com NTCA would not be possible with-62 NTCA Member Spotlight:outthededicatedserviceofour board and committee members, and Allstate Commercial Flooring:regional and state directors. Meet The team approach is simply better. these dedicated volunteers by visit-ing www.tile-assn.com and clicking Sponsored by Custom Building Productson About Us. You can also find infor-mation and a continually updated list of NTCA Five-Star Contractors at 92 Tech Talk:www.tile-assn.comclick on Find a Scribing: demonstrating artistry andTile Contractor or Consultant.craftsmanship in creative tilingTILELETTEREDITORIALPOLICY:TileLetteris By Lesley Goddin, Editor the ofcial publication of the National TileSponsored by Contractors Association, Inc. (NTCA). TileLetter ARDEX Americas provides a medium for expressing views and opinionswithoutapproving,disapproving, or guaranteeing the validity or accuracy of 104 NTCA University Update:any data, claim or opinion appearing under New recruitment yers now available! abyline,orobtainedorquotedfroman acknowledged source. Statements of fact and By Becky Serbin, opinion are made on the responsibility of the NTCA Education and Curriculum Director authors alone, and do not imply an opinion or reect the ofcial position of NTCA.108 NTCA Benets Box: The National Tile Contractors Association, Inc. CardConnect simplies payment processing is an equal opportunity association and seeks to include qualied individuals and businesses in all phases of its activities. The National Tile 110NTCA News Contractors Association, Inc. does not discrimi-nate on the basis of race, color, religion, age, sex, sexual orientation, national origin, veteran 112 News Briefs status, or disability. The National Tile Contractors Association, Inc. seeks opportunities to include 116 Products Briefs these groups in its programs and activities.TileLetter is a free subscription to the tile, stone 120 Advertiser Index andalliedproductsindustries.Tosubscribe, visit www.tileletter.com -> click on Advertisers & Subscribers -> click on Subscribe. To make address changes or unsubscribe, please send an email to: webmaster@tile-assn.com.2TileLetter | September 2019'