facturers,” he said. “For example, members have the privilege of having manufacturers contact and inform them ahead of time of all new materials, systems and methods. This is a huge advan- tage to being a member.” In the end, it’s all about making clients happy. “I get so excited when I see my clients satisfied and happy at the end of a job,” he said. “I am so happy when I receive a call for a new project and hear that I was recommended by my previous client. I am glad I was able to achieve this kind of relationship with them. It makes me proud to be a tile installer.” TileLetter | November 2018 65