MEMBER SPOTLIGHT –––––––––––––––––––––––––––––––––––––––––––––––– installation to all of its customers, it joined NTCA in July 2014, with the belief that existing and potential customers will see its NTCA Five Star affiliation and know that they are receiving the highest quality of installation available. “As a company, we believe strongly in continuing education for our installers, designers and other flooring specialists,” Martin said. “We always strive for our people to be knowledgeable in the latest product advances and installation techniques through attendance at outside seminars or in-house train- ing sessions. We believe that the mission of the NTCA embodies many of the same ideals. “NTCA membership, particu- larly as a recognized Five Star Contractor, assures clients that they are receiving the highest quali- ty of workmanship for ceramic tile and natural stone,” he added. “Having the NTCA member desig- nation helps to communicate our expertise level to those outside the company.” Although the company does not currently have Certified Tile Installers or ACT-certified install- ers on staff, more than 80% of its in-house installers are Journeymen and have completed the requisite four-year apprenticeship. PROJECTS The remodel of the Bergstrom Fiat dealership in Neenah, Wis., saw the installation of all-new, large-format tile to provide a perfect backdrop for the lineup of new automo- biles. Project challenges included difficult prep work on the existing slab, along with a curvilinear pattern layout that required a high level of installer skill to stand up to an open-concept showroom with a large volume of natural light. Close work with material vendors and new technology helped to provide solutions that made this a successful install. 82 TileLetter | January 2018