broken, but here are some items that NTCA will be working on this year. • We will continue to develop online training for new hires. So if you have apprentices, this means that we will start work- ing on a three-year setter pro- gram. For all others, you can use these courses to train your new hire on how to plan and set tile. • We will also be working on courses from the Training and Education sub-committees. The CEU Technical sub-committee is working on courses explaining the necessity of documentation and how to properly document and the CEU Management sub- committee is developing intro- ductory courses to estimating. • We will also be assisting Scott Carothers of CTEF with develop- ing courses for people to take prior to completing the hands-on Certified Tile Installer Test. Again, it looks like it will be a busy year again in 2018. If you have any questions or have ideas about courses that you’d like to see us pursue, please give me a call or send me an e-mail. 770-366-2566 or becky@tile-assn.com. Happy New Year! Becky NTCA UNIVERSITY UPDATE ––––––––––––––––––––––––––––––– WHERE GROWING YOUR BUSINESS IS OUR PURPOSE. Joe Lundgren is a globally recognized product and marketing expert in the ceramic and stone worldwide markets. His specialty is Business Development, Product Management, and Marketing. Joe has developed his expertise in strategic planning, new product development, and marketing strategy for North America during his 27 year career at Dal-Tile, a subsidiary of Mohawk Industries. Joe has extensive experience in multiple sales channels including distribution and Home Centers. Additionally, Joe represents the Tile Council of North America (TCNA) for its testing laboratories, which has Joe at the epicenter of the industry for all new initiatives. Please contact Joe Lundgren for a free consultation proposal! +1.214.641.7773 JOSEPHLUNDGRENCONSULTING.COM JLC_1.2_Horiz_Ad_1710.indd 1 9/15/17 9:24 AM 118 TileLetter | January 2018