THE OFFICIAL PUBLICATION OF THE NATIONAL TILE CONTRACTORS ASSOCIATION BART A. BETTIGA, publisher bart@tile-assn.com LESLEY A. GODDIN, editor lesley@tile-assn.com MICHELLE CHAPMAN, art director advertising sales michelle@tile-assn.com MARY SHAW-OLSON, advertising sales mary@tile-assn.com Mailing Address: P.O. Box 13629 Jackson, MS 39236 U.S.A. Shipping Address: 626 Lakeland East Drive Jackson, MS 39232 Tel: 601-939-2071 Fax: 601-932-6117 Website: www.tileletter.com www.tile-assn.com Columns 6 Welcome new members 10 2018 NTCA Tile & Stone Workshops 12 Industry Calendar 16 Editor’s letter 22 President’s letter 30 Ask the Experts Sponsored by LATICRETE International, Inc. 36 Business Tip: Cyber Insurance: can you afford to ignore it? If you're in business, here are five reasons why you really do need cyber insurance By Marc Rosenkrantz, Schechner-Lifson Corporation Sponsored by MAPEI Corporation 60 Tech Talk: The TCNA Handbook for Ceramic, Tile, Glass and Stone Tile Installation By CTEF Blog Team Sponsored by TEC® /H.B. Fuller Construction Products 78 Member Spotlight: H.J. Martin and Son Sponsored by Custom Building Products 86 Large-format Tile: Polished concrete floor renovation needs self- leveling treatment for large-format porcelain install Sponsored by MAPEI Corporation 120 NTCA Benefits Box 126 NTCA News 130 News Briefs 132 Product Briefs 135 Advertisers' Index The National Tile Contractors Association, Inc. is an equal opportunity association and seeks to include qualified individuals and businesses in all phases of its activities. The National Tile Contractors Association, Inc. does not discrimi- nate on the basis of race, color, religion, age, sex, sexual orientation, national origin, veteran status, or disability. The National Tile Contractors Association, Inc. seeks opportunities to include these groups in its programs and activities. TileLetter is a free subscription to the tile, stone and allied products industries. To subscribe, visit www.tileletter.com -> click on Advertisers & Subscribers -> click on Subscribe. To make address changes or unsubscribe, please send an email to: webmaster@tile-assn.com. TILELETTER EDITORIAL POLICY: TileLetter is the official publication of the National Tile Contractors Association, Inc. (NTCA). TileLetter provides a medium for expressing views and opinions without approving, disapproving, or guaranteeing the validity or accuracy of any data, claim or opinion appearing under a byline, or obtained or quoted from an acknowledged source. Statements of fact and opinion are made on the responsibility of the authors alone, and do not imply an opinion or reflect the official position of NTCA. NTCA would not be possible with- out the dedicated service of our board and committee members, and regional and state directors. Meet these dedicated volunteers by visit- ing www.tile-assn.com and clicking on About Us. You can also find infor- mation and a continually updated list of Five Star Contractors at www. tile-assn.com – click on Find a Tile Contractor or Consultant. 4 TileLetter | January 2018