visions with the CTEF for eli- gible contractors to take CTI tests at their local stores anywhere nationally. This is not only a huge commitment to their contractors but also their clients to help assure a successful install of their products they sell. “That has been the greatest value that the NTCA has yielded to us, being able to successfully make a positive change and impact to our industry as a whole,” Twarog added. “When you see Mark Heinlein drive into your town in the NTCA truck you know something will be learned and good change will come from it,” Twarog said. “That’s what is most important to us, and that is what we volunteer for – the positive change and the sharing of good installation practices so fewer failures occur. Failures are MEMBER SPOTLIGHT –––––––––––––––––––––––––––––––––––––––––––––––– A residential project in Lincoln Park, Chicago. 50 TileLetter | October 2017