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the mounting of them. We are having some issues with the specified prod- uct and need a third party to evaluate the mounting of the tile. Can you offer some assistance or point us in a direction regarding mounting issues with mosaics in particular penny rounds Attached are pictures of some of the mounting problems including inconsistent spacing sheets not being square and excessive mesh where the sheets meet up with one another. Another problem is that the individu- al tiles release from the mesh backing as soon as they get wet from thinset. Two manufacturers reps were here last week to review the problems. Their solution is to either send us a video or one of their Japanese install- ers to show us how to install the tile. As you may imagine we took exception to their suggestion. We Floor Heat the perfect com- plement to tile and stone floors is available in either a self- adhesive mesh mat or an eco- nomical wire-cable track sys- tem. Floor Heat Mat and Wire are U.L. code approved offer simple onsite adjustability and are fast easy and economical to install. The Floor Heat prod- ucts are made of thin durable double-jacketed wire con- struction and come in both a 120VAC and 240VAC version. Both products are backed by a LATICRETE Lifetime Warranty. www.laticrete.com ASK THE EXPERTS 22 TileLetter May 2016