b'NTCA MEMBER SPOTLIGHTOur experience with the com-pany we hired to install Schluter showersystemsandtileourFloor Heating Installersbathrooms and backsplash wasWANTEDdisastrous. When that tiler quit, wesetouttofindaSchluter expert that was also a Certified Tile Installer. Our Facebook vir-tualmeetingwasagreatintro-ductionandyourtriptolook at our job in person sealed the deal.Weknewwehadfound the right person for the job and you were worth the wait.Thank you. Thank you for plan-ning and thinking ahead, for pro-tecting our home as you worked, for your Schluter and tiling exper-tise, for your artistic attention toThe worlds best-selling electric floor heating branddetail in setting our tile and for your consistently cheerful dispo-sition. You (and Melissathanks for bringing her with you!) have beensuchadelighttohavein our home.You are at the top of our very shortlistofprofessionalsthat wewoulduseagain.Although weknowthatyouhaveplenty of references that are delighted with your work, please add us to the list. We would hire you again inaheartbeatandwouldbe happytoshareourexperience with prospective clients. Whileweresureyouwont missthetwo-hourroundtripPictured are two shots from a recent project commute each day, we are goingwhere King brought in another CTI to helptomisshavingyouaround. WeMelissa Swann, CTI #1670. The job required King and Swann to demo two brand-new, will stay in touch via Facebook.never-used showers due to improper installa-tion methods on the substrate and tile. 52TileLetter | September 2020NTCA-Tile Letter ad - september.indd 1 7/23/2020 11:39:34 AM'