b"PRESIDENT'S LETTER that purpose, but a recurring themeWhen the owners have their aha revolvesaroundownerswhoaremoment, the turnaround starts with usuallywellintentionedbutoftengettingeveryonetobuyintothe unaware of their missing skills. Theyvision of success in addition to what-dont have the information they needeverimportantstructuralchanges to manage their business successful- are required. NOTE: I have needed ly. They reach out to Gordon Ramsaya kitchen make-over or two myself. becausetheyrecognizethereareTo be honest, I continue to be under underlyingissues.Intheirminds,development.Itisanever-ending theyshouldbekillingit,butpoorprocess. practices and a toxic culture createGettingbetterisanintentional an environment where good peopleendeavor.Mostsuccessfulpeople andideasarenotencouraged.NoIhavemetstaymotivatedoutof onewantstoshareinformationifasenseofwantingtobeBETTER. they are not invested in success orCountyourselfassomeonewhois feel their input will not be valued.participating in success because you are looking for it. For tile, the NTCA is a good place to start. I would like to encourage you to share that with CONNECT someoneyouthinkmightbenefi t from it. Get to a workshop, drop back LEARN and acquaint yourself with new prod-ucts and information that could help 24/7 you in your business. Help us fi nd a fewfolkswhowillappreciatewhat yourassociationoffersforsomeone invested in fi it. Thank you fornding the opportunity to help you stay at the top of your game!UNIVERSITYOnline learning fromChris Walkeryour computer, tablet,NTCA Presidentor smartphone Vice President, David Allen Over 100 courses available CompanyNEW courses recently added:Chairman, ANSI A-108Small Residential Remodel Estimating Course Chairman, US TAG ISO TC-189Introduction to ANSI A108.01Introduction to ANSI A108.02 Board of Directors ABC-VAHow to Find/Use TCNA Handbook Methods TCNA Handbook Speci cations Voting Member TCNA Handbooktile-assn.com/page/NTCAU Voting Member NTCA Reference Manualchriswalker@davidallen.com20 TileLetter | May 2020"