leading into a less structured day. Because the attendees were able to structure the agenda, all of the training time was productive and directly applicable to their jobs. Day One: Welcome to MAPEI Day One started with a welcome and an introduction to MAPEI. Our Sam Biondo gave the attendees a feel for the reach of MAPEI in the global economy with operations in 68 countries and over 10,000 employees worldwide. Through Sam’s coordination and training efforts, over 15,000 customers have learned about MAPEI’s prod- ucts in 2016. Next, Noah Chitty from Crossville presented background information on gauged porcelain tile panels THIN TILE –––––––––––––––––––––––––––––––––––––––––––––––––––––––––– Opening reception Product knowledge with Sam Biondo. 90 TileLetter | July 2017