Monday, November 6th 7:00am - 8:00am Breakfast 8:00am - 9:30am Opening Keynote:The Conference Catalyst,Thom Singer 9:30am - 10:00am Networking Break 10:00am - 5:00pm TCNA Board Meeting 10:00am - 10:50am Breakout: Turning Online Interactions into In-Person Opportunities to Close Sales 10:00am - 10:50am Breakout: The Art of Negotiation, Part 1 10:50am - 11:15am Networking Break 11:15am - 12:05pm Breakout: Leading and Managing Knowledge Workers... Who Think for a Living 11:15am - 12:05pm Breakout: The Art of Negotiation, Part 2 12:15pm - 1:00pm Lunch 1:10pm - 1:40pm NTCA Annual Meeting 1:45pm - 2:45pm Selecting and Specifying Ceramic Tile with ANSI and ISO Standards. Presented by MAPEI. 1:10pm - 2:45pm CTDA Annual Meeting/Committee Meetings 1:30pm - 4:30pm AIA Session for Architects (Break from 3:00pm - 3:30pm) 2:45pm - 3:15pm Networking Break 3:15pm - 4:20pm Distributors Forum 4:30pm - 7:30pm Table Top Exhibits; Reception from 6:30pm - 7:30pm Tuesday, November 7th 7:30am - 8:30am Breakfast 8:30am - 10:00am Closing Keynote: Happy, Healthy, High-Performers!: The Keys to Resilience at Work & Home, Wayne Sotile 10:00am - 10:30am Networking Break 10:30am - 11:20am Breakout: You Can Hire a Manager, But You Can't Hire an Owner, Tom Shay 10:30am - 11:20am Breakout: The Amazing Face: How to Close Sales in the Showroom Part 1, Mac Fulfer 11:20am - 11:45am Networking Break 11:45am - 12:35pm Breakout: The Amazing Face: How to Close Sales in the Showroom Part 2, Mac Fulfer 11:45am - 12:35pm Contractor Roundtable Part 1: The Business of Being a Tile Contractor (Presented by NTCA and TCAA) 12:45pm - 1:45pm Lunch 2:00pm - 2:50pm Contractor Roundtable Part 2: Resolving Common Jobsite Problems (Presented by NTCA and TCAA) 2:50pm - 3:20pm Networking Break 3:20pm - 4:00pm Breakout: Joint Contractor and Distributor Forum 5:00pm - 6:00pm CTDA President's Reception 6:00pm - 7:00pm Closing Reception 7:00pm - 11:00am Industry Awards Gala Dinner and Dance TOTAL SOLUTIONS PLUS ––––––––––––––––––––––––––––––––––––––––––––– 66 TileLetter | July 2017