Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38 Page 39 Page 40 Page 41 Page 42 Page 43 Page 44 Page 45 Page 46 Page 47 Page 48 Page 49 Page 50 Page 51 Page 52 Page 53 Page 54 Page 55 Page 56 Page 57 Page 58 Page 59 Page 60 Page 61 Page 62 Page 63 Page 64 Page 65 Page 66 Page 67 Page 68 Page 69 Page 70 Page 71 Page 72 Page 73 Page 74 Page 75 Page 76 Page 77 Page 78 Page 79 Page 80 Page 81 Page 82 Page 83 Page 84 Page 85 Page 86 Page 87 Page 88 Page 89 Page 90 Page 91 Page 92 Page 93 Page 94 Page 95 Page 96 Page 97 Page 98 Page 99 Page 100 Page 101 Page 102 Page 103 Page 104 Page 105 Page 106 Page 107 Page 108 Page 109 Page 110 Page 111 Page 112 Page 113 Page 114 Page 115 Page 116 Page 117 Page 118 Page 119 Page 120 Page 121 Page 122 Page 123 Page 124Last month I was happy to announce that the first six months of the Finisher Apprentice program had been com- pleted. The functional wheel diagram shows that people can enter and leave training at various points in their career. If someone does want career development, there will be courses available based on their certain skill level. The wheel shows the job func- tion for each type of employee. • Task – Finisher Apprentice • Skill – Setter Apprentice • Knowledge – Journey Setter • Value Asset – Master Setter • Lead – Foreman • Manage – Field Superintendent • Leading – Estimator or Project Manager • Succession – Upper Management As we get ready for the holidays and the start of a new year, I wanted to take some time to tell you about the changes in the Training and Education Committee. Our goal has always been to have courses available for all skill sets but all of my time has been devoted to apprenticeship. In order to get the advanced courses created, two new subcommittees have been created to help determine courses that are needed and to write the scripts for the courses. These two subcommittees were devel- oped to ensure that we have continuing education available for everyone that would like to advance beyond a journey setter. The two subcommittees are CEU Technical and CEU Management. CEU Technical subcommittee The CEU Technical subcommittee is chaired by Rod Owen, of C.C. Owen Co. This group will be focused on creating courses for the journey setter, master setter, and foreman. Some of the categories will include new prod- uct training, documentation, soft skills, and field risk management. CEU Management subcommittee The CEU Management subcommit- tee is chaired by Dirk Sullivan of Hawthorne Tile. This group will be focused on creating courses for field supervisors, estimators, project man- agers, and upper management. Some of the categories will include estimat- ing, project management, and running a tile business. Depending on the size of your tile contractor business you could be wearing one hat or several. These courses will take into consider- ation all company sizes. It does not matter if you leave your NTCA UNIVERSITY UPDATE –––––––––––––––––––– Skill level courses for every type of employee By Becky Serbin, Training and Education coordinator 84 TileLetter | December 2016