Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38 Page 39 Page 40 Page 41 Page 42 Page 43 Page 44 Page 45 Page 46 Page 47 Page 48 Page 49 Page 50 Page 51 Page 52 Page 53 Page 54 Page 55 Page 56 Page 57 Page 58 Page 59 Page 60 Page 61 Page 62 Page 63 Page 64 Page 65 Page 66 Page 67 Page 68 Page 69 Page 70 Page 71 Page 72 Page 73 Page 74 Page 75 Page 76 Page 77 Page 78 Page 79 Page 80 Page 81 Page 82 Page 83 Page 84 Page 85 Page 86 Page 87 Page 88 Page 89 Page 90 Page 91 Page 92 Page 93 Page 94 Page 95 Page 96 Page 97 Page 98 Page 99 Page 100 Page 101 Page 102 Page 103 Page 104 Page 105 Page 106 Page 107 Page 108 Page 109 Page 110 Page 111 Page 112 Page 113 Page 114 Page 115 Page 116MEMBER SPOTLIGHT ––––––––––––––––––––––––––––––––––––– sponsored by Ryan Willoughby: my remarkable journey Relationships built through NTCA involvement led Willoughby to relocate to Portland to join the Hawthorne Tile team This is a brief story about how par- ticipation in the NTCA fostered the relationships to turn my whole life upside down, for the better. It was February 2015, when Martin Brookes of Heritage Marble and Tile – then the NTCA Northern California Regional Director – had just returned from a Five Star Contractor presenta- tion at Ann Sacks Tile and Stone in Portland, Ore. I was the NTCA State Ambassador at this time and had called him up to see how the presen- tation had gone. Martin and I had become good friends through our participation in the NTCA. He had been a mentor to me since our companies were based in the same area, and we would typically see each other a few times a week. After hearing the skinny on the presentation, he shared about how much he had enjoyed his time in Portland with his co-Five Star pre- senter Dirk Sullivan of Hawthorne Tile. I told Martin that my wife, Roz, and I often toyed with the idea of moving our young family out of the Bay Area and that Portland was on By Ryan Willoughby, project manager, Hawthorne Tile Ryan Willoughby (l.) with Dirk Sullivan of Hawthorne Tile. Relationships built through NTCA involvement led Willoughby to relocate to Portland to join the Hawthorne Tile team. 50 TileLetter | November 2016