Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38 Page 39 Page 40 Page 41 Page 42 Page 43 Page 44 Page 45 Page 46 Page 47 Page 48 Page 49 Page 50 Page 51 Page 52 Page 53 Page 54 Page 55 Page 56 Page 57 Page 58 Page 59 Page 60 Page 61 Page 62 Page 63 Page 64 Page 65 Page 66 Page 67 Page 68 Page 69 Page 70 Page 71 Page 72 Page 73 Page 74 Page 75 Page 76 Page 77 Page 78 Page 79 Page 80 Page 81 Page 82 Page 83 Page 84 Page 85 Page 86 Page 87 Page 88 Page 89 Page 90 Page 91 Page 92 Page 93 Page 94 Page 95 Page 96 Page 97 Page 98 Page 99 Page 100 Page 101 Page 102 Page 103 Page 104 Page 105 Page 106 Page 107 Page 108 Page 109 Page 110 Page 111 Page 112 Page 113 Page 114 Page 115 Page 116sponsored by BUSINESS TIP “I have self-doubt. I have inse- curity. I have fear of failure. I have nights when I show up at the arena and I’m like, ‘My back hurts, my feet hurt, my knees hurt. I don’t have it. I just want to chill.’ We all have self-doubt. You don’t deny it, but you also don’t capitulate to it. You embrace it.” – Kobe Bryant Patty doesn’t just walk into a room, she takes it over. She stands tall, speaks with confidence and is always well dressed. She is friend- ly with everyone and remembers each person’s areas of interests and birthday. Is she actually good at her job? No one questioned it; all her colleagues assumed that she must be. Until one day she failed. Her division came in under plan for the year while all the other divisions surpassed plan in both profit and gross sales. Yet in the annual review and promotions process, Patty was one of the two people promoted. Falling forward, that’s Patty. Do you know of someone like Patty? I worked with Patty early in my career and the lessons she taught me by example have been valuable ever since. Instead of fearing failure, she behaved as if success is hers to claim. She dove into new possibilities, took risks and came out of failure with inno- vative ideas on how to improve. Here are the key points that I gained from observing her on how to fall forward instead of down: 1.Be prepared – Patty came to work each day fully mentally and physically ready to shine. Confident, well groomed and happy to engage. 2.Be interested in others – you can learn from others, help them, have fun and gain a supportive network in the process. 3.Stretch – Say yes to the new assignment/project and then Falling forward – winning success from failure By Marilyn Tam 28 TileLetter | November 2016