news you need to know Dedicated to education and industry service Feature Story 36 In this issue... 52 Qualified Labor: Cersaie's "Tiling Town" showcases qualified labor By Chris Woelfel, contributor 70 Special Feature: Strengthening labor – a strategic objective Shared challenges and optimism emerge through new international forum By Chris Woelfel, contributor 90 By the Book: Visual inspection of tile work 2017 TCNA Handbook establishes clear guidelines for conducting visual inspection of finished tile work By Mark Heinlein, NTCA Training Director 94 NTCA Year-end Review: From the desk of the Executive Director: year-end status report By Bart Bettiga, NTCA executive director feature story MARAZZI USA Kingston Bay Senior Living Center uses Marazzi porcelains to create a comfortable, stimulating environment for residents tileletter.com ONLINE NOW 100 48 64 52 December 2017 2 TileLetter | December 2017