experience was very beneficial; the NTCA and its partners are able to say this was a huge suc- cess for all. Participants came in with a wide range of skills levels and varying expectations. Some stated that they had done work based on the course that they had registered to take but they still learned new tips and tricks to help them improve their installa- tion. Throughout the day, every- one remained engaged with their training groups. It was very rare to see someone step out of a train- ing room to take a call or check e-mail. The focus was on skills, industry standards, best practic- es, manufacturer instructions and teamwork. Partners and volunteers speak out Those NTCA partners involved in the event had high praise for the sessions. Chad Bulen, C&C Technical Services Manager for Bostik, Inc. said, “I have heard nothing but rave reviews of the NTCA event. I am honored to be a part of what Placing the panel. Crossville's Eric Owen snaps curves on the Laminam panel. Combing the mortar for full coverage on the Laminam panel. Walking out the air from under the Laminam. Omar Delacruz of Surfaces15 is cutting a hole in the Laminam panel with a 6" bit provided by Russo Trading. NTCA UNIVERSITY UPDATE / NTCA BENEFITS BOX –––––––––––––––––––– 102 TileLetter | December 2017