IAS Grants ISO 17025 accreditation to TCNA Lab; Bizzaglia elected chairman of ISO TC 189 committee The International Accreditation Service (IAS), a non-profit, public benefit corporation and interna- tionally recognized accreditation body based in the United States, has accredited the Laboratory Services department of the Tile Council of North America (TCNA) in all of the methods the lab sub- mitted to IAS. Forty-five separate methods were submitted, includ- ing those most central and rel- evant to tile and installation mate- rials testing. This accreditation – a volun- tary, third-party review process – underscores the Lab’s acquisition of numerous “seals of approval” from a panoply of North America’s largest corporate entities following evaluation based on their individu- al standards and practices. “Our team worked very hard to make this accreditation possible, and our success is the result of their professionalism, as well as excellent teamwork,” said director of Lab Services Claudio Bizzaglia. “We look forward to retaining our accreditation and perhaps gain- ing additional accreditations this summer.” The accreditation comes at a time of exponential growth for the TCNA Lab, whose revenues have more than tripled over the past five years, growing consistently since 2009, with major growth since 2013. Bizzaglia attributes the growth to the lab’s results- driven professional environment, a recommitment to customer care and customer service, an expand- ed sales effort, and, as he says, “a little bit of luck.” Bizzaglia also counts this growth as a big achievement, as are the TECH TALK –––––––––––––––––––––––––––––––––––––––––––––––––––––––––– 56 TileLetter | June 2017