MEMBER SPOTLIGHT –––––––––––––––––––––––––––––––––––––––––––––––– to match,” he said. “The major- ity of my clients are homeowners wishing to update their existing shower, whether a failed installa- tion or simply out of date. A very small percentage of my work has been new construction, although I am highly experienced and very much appreciate a fresh canvas. I continue to reach out to reputable builders in search of establishing a mutually beneficial relationship. When I meet that special builder, we will both attain new levels of project efficiency and longevity.” Lofthouse beams with pride in demonstrating professionalism, beginning with the initial quote, procuring materials, staging the project, making timely progress while honoring manufacturers’ rec- ommendations, right through grout, caulking, and sealing. He’s happy to educate the homeowner if they are curious as to why he installs tile and stone in such a manner. “What a great feeling when you are operating your business correct- ly; the end product is of museum quality,” he said. “I have developed the habit of ‘service after the sale’ (which I learned from a respected jeweler). I follow up with an email describing care and maintenance of the investment, and my warranty is: ‘If you should have an issue with your tile, I would like to be the first person you contact.’ Thankfully, when a homeowner calls you back, it’s for ADDITIONAL WORK!” Recently, Lofthouse purchased a home about two hours north of Evansville, Ind., where he had built his solid reputation. “I feel accomplished, receiving refer- rals from homeowners to take care of family and friends here in the city of Bloomington, as far as Indianapolis,” he said. “Striving for perfection is worth the investment. I truly enjoy my career!” 52 TileLetter | April 2017