NEW PRODUCTS customers to connect directly with a LATICRETE Technical Services representative via web chat, email or phone call. Agents are available daily, 8 a.m. to 6 p.m. ET. “Live Chat raises the bar for the entire industry, with LATICRETE lead- ing the way,” said Mitch Hawkins, Technical Services manager at LATICRETE. “We’ll be able to pro- vide instant, easy-to-access, five-star service to our customers across the globe by whichever means is most convenient for them” LATICRETE Live Chat, which is available on every page of the com- pany’s website, can be accessed through computers, tablets and smartphones, without having to download an app. Live Chat allows the technical services team to instantly address the current situation at hand while providing customers with instant access to information and assis- tance wherever they might be. Tile Heritage celebrates 30 years in May The Tile Heritage Foundation is celebrating its 30th anniversa- ry – appropriately in Doylestown, Pa., – on Friday, May 19th , the day prior to the Moravian Pottery and Tile Works Tile (MPTW) Festival. The evening reception will be held in the Elkins Gallery at the Mercer Museum from 5:30 to 7:30, along with some special guided tile tours scheduled during the day of May 19th for Fonthill Castle, MPTW founder Henry Chapman Mercer’s home, and the MPTW factory as well as self-guided tours in the area. For details, visit www. tileheritage.org NEW PRODUCTS –––––––––––– Ergodyne has introduced anoth- er cooling item to its Chill-Its® Line, the Chill-Its 6690 Cooling Arm Sleeves that activate instant- ly when wet, using evaporation for extended cooling and pro- tection from the sun’s UV rays. Saturate the sleeve with water and expose it to air to wick away moisture from the body and cre- ate an evaporative cooling effect. Machine-washable and reusable, the sleeves also cool key pulse points, shield skin from the sun with UPF 50+ protection, and even guard against light levels of abrasion. Even when dry, they absorb sweat and wick away moisture. www.ergodyne.com 102 TileLetter | April 2017