b'ColumnsTHE OFFICIAL PUBLICATION OF THE6 Welcome New Members NATIONAL TILE CONTRACTORS ASSOCIATIONB ARTA. B ETTIGA , publisher12 NTCA Workshops bart@tile-assn.comL ESLEYA. G ODDIN , editor14 NTCA Regional Programs lesley@tile-assn.comM ICHELLEC HAPMAN , art director20 Editors letter advertising sales michelle@tile-assn.com22 Presidents letter M ARYS HAW -O LSON , advertising salesmary@tile-assn.com26 Ask the Experts:Mailing Address:Sponsored by LATICRETE International, Inc. P.O. Box 13629Jackson, MS 39236 U.S.A.30Business Tip: Shipping Address:626 Lakeland East DriveCreating a great culture could be yourJackson, MS 39232best retention strategy Tel: 601-939-2071By Wally Adamchik,Fax: 601-932-6117Firestarter Speaking and Consulting Website: .Sponsored by MAPEI Corporation www.tileletter.comwww.tile-assn.com 66 NTCA Five-Star Spotlight:NTCA would not be possible without Midwest Mosaic: from possibilities to anthe dedicated service of our board andcommitteemembers,regional American dream directorsandstateambassadors. Sponsored by Custom Building ProductsMeetthesededicatedvolunteers byvisitingwww.tile-assn.comand clickingonAboutNTCA.Youcan 94 NTCA University Update:alsond information and a continu-ally updated list of NTCA Five-Star De ning apprenticeships Contractors at www.tile-assn.comBy Becky Serbin, click on Find a Five-Star Contractor.NTCA Education and Curriculum DirectorTILELETTEREDITORIALPOLICY:TileLetteris the of cial publication of the National Tile 100 NTCA Bene ts Box: Contractors Association, Inc. (NTCA). TileLetter Give sore feet the boot with Keen Utilityprovides a medium for expressing views and opinionswithoutapproving,disapproving, work boots and shoes or guaranteeing the validity or accuracy of any data, claim or opinion appearing under 102News Briefs abyline,orobtainedorquotedfroman acknowledged source. Statements of fact and opinion are made on the responsibility of the 106 Products Briefs authors alone, and do not imply an opinion or re ect the of cial position of NTCA.110 Advertiser Index The National Tile Contractors Association, Inc. is an equal opportunity association and seeks to include quali ed individuals and businesses in all phases of its activities. The National Tile Contractors Association, Inc. does not discrimi-nate on the basis of race, color, religion, age, sex, sexual orientation, national origin, veteran status, or disability. The National Tile Contractors Association, Inc. seeks opportunities to include these groups in its programs and activities.TileLetter is a free subscription to the tile, stone andalliedproductsindustries.Tosubscribe, visit www.tileletter.com click on Advertisers & Subscribers click on Subscribe. To make address changes or unsubscribe, please send an email to: webmaster@tile-assn.com.4TileLetter | November 2019'