Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38 Page 39 Page 40 Page 41 Page 42 Page 43 Page 44 Page 45 Page 46 Page 47 Page 48 Page 49 Page 50 Page 51 Page 52 Page 53 Page 54 Page 55 Page 56 Page 57 Page 58 Page 59 Page 60 Page 61 Page 62 Page 63 Page 64 Page 65 Page 66 Page 67 Page 68 Page 69 Page 70 Page 71 Page 72 Page 73 Page 74 Page 75 Page 76 Page 77 Page 78 Page 79 Page 80 Page 81 Page 82 Page 83 Page 84 Page 85 Page 86 Page 87 Page 88 Page 89 Page 90 Page 91 Page 92 Page 93 Page 94 Page 95 Page 96 Page 97 Page 98 Page 99 Page 100 Page 101 Page 102 Page 103 Page 104 Page 105 Page 106 Page 107 Page 108 Page 109 Page 110 Page 111 Page 112 Page 113 Page 114 Page 115 Page 116 Page 117 Page 118 Page 119 Page 120 Page 121 Page 122 Page 123 Page 124 Page 125 Page 126 Page 127 Page 128written and physical portions of the Certified Tile Installer test. 3:00-5:00 pm Thin Tile Track Installation Training for Gauged Porcelain Tile Panels/Slabs Presenter: Noah Chitty, Director of Technical Services, Crossville, Inc. This engaging hands-on session covers the skills required for the proper installation of large-format gauged porcelain tile panels and slabs, led by a dedicated team of highly skilled trainers and install- ers. This training program snapshot covers the importance of mortar coverage, use of mechanical edges systems, proper handling of the material, and cutting and fitting into place – as well as an expla- nation of the need to invest in training and the requirements of certification. WEDNESDAY, APRIL 5, 2017 8:00-9:00 am Contractor Beginner- Intermediate Track Five Ways to Avoid Tile Installation Problems Presenters: Mark Heinlein, Training and Education Director and Robb Roderick, Training and Technical Consultant, National Tile Contractors Association As technology continues to develop in the tile industry, it becomes increas- ingly challenging to achieve suc- cessful installa- tions. Product knowledge is now just as important as proper training in the field. This session will fea- ture the main rea- sons why tile and stone installations fail and outline steps that can be taken to prevent this from happening. 9:30-10:30 am Contractor Advanced Business Topics Track Hiring and Retaining the Right People Presenter: Dave Berry, Management Consultant, FMI Corporation With the construction industry experiencing a lack of craft work- ers, supervisors, managers and staff for available positions, and insufficient appeal to attract and retain the younger Millennials or the upcoming Generation Z, busi- nesses need to regroup in their hiring and retention strategies. This session explores effective recruit- ing strategies and assessments to attract the right people, identifying leadership styles that motivate peo- Mark Heinlein Robb Roderick COVERINGS 2017 ––––––––––––––––––––––––––––––––––––––––––––––––– C M Y CM MY CY CMY K 80 TileLetter | February 2017