Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16 Page 17 Page 18 Page 19 Page 20 Page 21 Page 22 Page 23 Page 24 Page 25 Page 26 Page 27 Page 28 Page 29 Page 30 Page 31 Page 32 Page 33 Page 34 Page 35 Page 36 Page 37 Page 38 Page 39 Page 40 Page 41 Page 42 Page 43 Page 44 Page 45 Page 46 Page 47 Page 48 Page 49 Page 50 Page 51 Page 52 Page 53 Page 54 Page 55 Page 56 Page 57 Page 58 Page 59 Page 60 Page 61 Page 62 Page 63 Page 64 Page 65 Page 66 Page 67 Page 68 Page 69 Page 70 Page 71 Page 72 Page 73 Page 74 Page 75 Page 76 Page 77 Page 78 Page 79 Page 80 Page 81 Page 82 Page 83 Page 84 Page 85 Page 86 Page 87 Page 88 Page 89 Page 90 Page 91 Page 92 Page 93 Page 94 Page 95 Page 96 Page 97 Page 98 Page 99 Page 100 Page 101 Page 102 Page 103 Page 104 Page 105 Page 106 Page 107 Page 108 Page 109 Page 110 Page 111 Page 112NTCA BENEFITS BOX The NTCA Reference Manual is a compendium of knowledge, research and development, brought to you by the NTCA Technical Committee and its members. These members include leading experts from various industry sectors: tile and stone contractors, distributors, manufacturers and others allied to the tile industry. “This year’s edition will be an all new format with all chapters being edited for content,” said NTCA assis- tant executive director Jim Olson. “The chapters will follow the flow of a job, making it easier to find the topic of choice. Chapters will begin with General Requirements, Substrates, and flow all way through to Maintenance and Precautions.” The NTCA Reference Manual identifies recurring challenges to tile and stone installations and recognizes potential problems. Industry experts come together to achieve consensus on solutions, presented in a problem-prevention- cure format. Clarifying photographs are included, as well as letter tem- plates that address common issues in documentation and negotiation on the jobsite, and can be custom- ized to fit the needs of the contrac- tor. A collection of general position statements about industry issues is also included. Each year, NTCA Technical Committee subcommittee members review and revise the publication, since new technologies, methods and products all impact the experi- ence, practice and outcome of tile and stone installations.This year, the new 2016-2017 NTCA Reference Manual will be published, printed and mailed free of charge to all NTCA members in July. Because the information is so crucial to the industry, NTCA also makes the NTCA Reference Manual available on its website (enter NTCA Reference Manual in the search bar at the top of website www.tile-assn. com) to non-members or those who desire additional copies. Familiarize yourself with this well- respected companion document to the TCNA Handbook for Ceramic, Glass and Stone Tile Installation and ANSI standards. Together these publications form a triumvirate of expertise and knowledge that cre- ates a strong framework from which to conduct your business. NTCA Reference Manual: a tremendous resource in the field 96 TileLetter | July 2016