HOT TOPICS ––––––––––––––––––––––––––––––––––––––––––––––––––––––– take them all off the sheets and install individually. Now this was a small shower floor so it didn’t add a ton of time. But it was still time. If I wanted compensation who do I go after? The homeowner didn’t know what they were buying. The distributor just sells it.” Jeremy Waldorf of Legacy Floors in Howell, Mich., described a nightmare 550-sq.-ft. job in which the 12” x 24” porcelain tile sourced from a local distributor started breaking “in strange patterns” and resulted in pieces “literally falling out of the middle of the tile.” No matter what Waldorf tried, this continued. When he contacted the supplier, the rep told him that it was a firing issue that made the tile brittle and the installed tile would be durable, but each tile would have to be waterjet cut. “That just wasn’t going to happen,” Waldorf said. Though the supplier took the tile back and refunded the client’s money, it still meant this one-man business had to load up 550 sq. ft. of tile back on the truck, have the client re-select a new tile and then deliver the new truckload of Certified TileInstaller WANTTOBETHEBEST? TheCertifiedTileInstaller (CTI)programistheonly third-partyassessmentofa tileinstallationprofessional’s skillandknowledgethatis recognizedbythetileindustry. Visitourwebsiteandputyourself abovethecompetition. GETCERTIFIED! 864-222-2131 info@ceramictilefoundation.org www.ceramictilefoundation.org 54 TileLetter | February 2018