news you need to know Dedicated to education and industry service Feature Story 34 In this issue... 52 Hot Topics: Dealing with substandard tile By Lesley Goddin 78 Technical Feature: Trostrud Mosaic & Tile Co., Inc., spearheads John Hancock health club renovation By Lesley Goddin 86 Educational Feature: Teamwork and collaboration with associations and government programs address manpower issues By Steve Coates, COO of Welch Tile and Marble 92 NTCA University Update By Becky Serbin, Training and Education Coordinator feature story BOSTIK, INC. 70-year-old Flamingo hits the jackpot with Bostik ForrestPerkins' renovations keep true to the property's character and charisma tileletter.com ONLINE NOW 68 28 60 44 February 2018 TileLetter | February 2018 1