5 National Tile CODE OF ETHICS The American Subcontractors Association is credited with developing a Model Code of Ethics for professional subcontractors. NTCA Contractors are urged to modify and adopt this model for their own use. COMPETITION: NTCA Contractors compete fairly for contracts, avoiding any practice that might be construed to be in violation of the letter or spirit of the antitrust laws. The firm avoids any activity that could be construed as bid shopping or peddling. The firm does not knowingly violate any law or regulation governing the competitive process. QUALIFICATIONS: NTCA Contractors seeks to perform contracts only for projects for which the firm has technical competence and experience. The firm does not accept contracts for which it is not qualified. The firm assigns staff to projects in accordance with their qualifications and commensurate with the demands of the services to be provided under the contract. STANDARDS OF PRACTICE: NTCA Contractors provides materials and services in a manner consistent with the established and accepted standards of the construction industry and with the laws and regulations that govern it. The firm performs its contracts with competence, reasonable care and diligence. The firm establishes prices that are commensurate with its services. It serves its customers with honesty and integrity. CONFLICTS OF INTEREST: NTCA Contractors endeavors to avoid conflicts of interest, both corporate and individual. Where a corporate conflict exists, NTCA Contractor will disclose such conflict to its customer or prospective customer. NTCA Five Star Contractors regularly educates its staff about personal conflicts of interest and has established a procedure for internal disclosure. PUBLIC SAFETY: NTCA Contractors assures that the safety of its employees, the employees of others on the job site, and the general public is protected during the provision of its services.