19 National Tile Five Star Contractor Program The National Tile Contractors Association Five Star Contractor Program was created by the Board of Directors as a way to recognize companies in our association with a proven track record of excellence in our trade. Five Star Contractors complete a rigorous peer-approval process, demonstrating commitment to training, service, quality, safety, fiscal responsibility and superior job performance, and are recommended in the Tile Council of North America Handbook language stressing, “matching installer ability to the project at hand requires close evaluation of their experience, training, state licensing...and certification/credentials.” More strict qualifications for applicants in 2012 included certifying a minimum of 10% of installers through the Ceramic Tile Education Foundation (CTEF) Certified Tile Installer program. To see the list of Five Star Contractors, please go to the divider marked “Five Star Contractor”