Technical assistance is now an exclusive members-only benefit Ceramic Tile Education Foundation CTEF Q U A L I F I E D L A B O R T I L E I N D U S T R Y R E C O G N I Z E D C E R T I F I C A T I O N The NTCA Board of Directors has voted to reserve our Technical Support Team’s expertise for answering technical questions for members of the association only. This is now an exclusive member benefit. Non-members can still obtain technical support through the NTCA Reference Manual, which is available in the NTCA Online Store, and covers nearly every jobsite-related issue that exists. It can be purchased in a paper copy or downloaded as a pdf, here: https://tile-assn.site-ym.com/store/ViewProduct.aspx?id=9614355 or https://bit.ly/2GOL8D0 The www.tile-assn.com website also features YouTube videos called Question Mark. NTCA Technical Director Mark Heinlein addresses industry issues in these short, concise, informative videos. http://www.tile-assn.com/?page=QuestionMark or https://bit.ly/2JytsZW Those who are not yet members can also sign up to receive the CTEF Blog, which addresses technical issues regularly. https://www.ceramictilefoundation.org/blog or https://bit.ly/2EE9uti There is also a FAQ section on the Tile Council of North America Handbook for Ceramic, Glass and Stone Tile Installation site that offers valuable answers to technical problems. http://www.tcnatile.com/resources/faqs.html or https://bit.ly/2Hag3J7 We are also considering building our own FAQ section on the tile-assn. com website that will provide answers to technical queries. Personal, detailed answers to jobsite issues, problems and challenges will now be an exclusive benefit to our nearly 1,500 members. For information about joining NTCA, contact Jim Olson at jim@tile-assn.com. 120 TileLetter | 2018