TRAINING & EDUCATION ––––––––––––––––––––––––––––––––––––––––––– Cousins, senior vice president, Dal-Tile Corporation. “The NTCA membership feedback was phe- nomenal, reinforcing the industry support of high-quality and inno- vative domestic manufacturing for application in both the residential and commercial business. As the industry leader, Daltile is commit- ted to expanding domestic man- ufacturing, tile and countertops, aligning with and supporting the needs and opportunities of our customers and industry.” NTCA’s Five Star Contractor group is composed of dedicat- ed residential and commercial tile contractor professionals that assemble to identify tile contractor challenges, provide best practices, consensus processes and create business opportunities. They work to develop training initiatives and best practices in business and in the field. NTCA members must go through a rigorous application process in order to obtain Five Star Contractor certification. “Our application process is based on integrity, professionalism and craftsmanship,” said NTCA Five Star Program Director Amber Fox. “This process only certifies com- panies that continually invest in themselves and have proven com- mitment to service, quality, safety and superior job performance.” If you are a NTCA member and interested in gaining Five Star Contractor certification, contact Five Star Program Director Amber Fox at amber@tile-assn.com. NTCA Five Star Contractors got to tour Dal-Tile’s 1.8 million sq. ft. Dickson, Tenn., manufacturing plant as part of the summer meeting in Nashville. 58 TileLetter | September 2018