“We are excited that the finisher courses on NTCA University are 100% complete. We have made the training a part of our orienta- tion process as well as making it available to our existing employ- ees. It is a great tool to introduce new hires to the trade, as well as a great supplement to the hands- on training existing employees are already receiving. We have also assigned some of the training to our showroom sales team to increase their knowledge of prod- uct and processes that are used in the field. We believe that continu- ing education is what sets us apart. The feedback from the team has been very positive.” Sally Perez, Human Resource Director, Visalia Ceramic Tile, Inc. “At Hawthorne Tile we’ve been really excited about the NTCA University. We feel that educa- NTCA UNIVERSITY UPDATE ––––––––––––– By Becky Serbin, Training and Education coordinator Installation companies applaud benefits of NTCA University online courses I am always asked how people are using the online NTCA University courses, how they like the courses, what type of feedback I am hearing, etc. So this month I reached out to 10 companies for feedback. With everyone’s busy schedules, I didn’t hear back from everyone but here is the feedback that I did receive. U N I V E R S I T Y 96 TileLetter | April 2018