I was going to dedicate this month to providing feedback from users but I have had so many questions with the format change that I thought I would address those first. As you may remember, courses were broken out into six-month segments for new hires, but I received so much feedback of “I can’t find the course I want” or “We only do residential” or “We just want our employees to take a few courses in each segment,” that I listened. As a result, we no longer have the six-month segments listed. Instead, every course is listed individually. Even though courses are listed individually, that doesn’t mean that we aren’t offering you some direction on which courses to take or tell your employees to take. There are actually three ways to find courses. Let’s assume that you are a tile installer with a new hire; you can click on the introductory courses on the home- page of NTCA University.This opens into an Excel spreadsheet and lists all of the courses in six-month segments. You can NTCA UNIVERSITY UPDATE ––––––––––––– By Becky Serbin, Training and Education coordinator Primer: format change at NTCA University Three ways to find the courses you want 98 TileLetter | March 2018